At www.electronix.ie, we want you to be happy with your purchase. If you need to return an item, please contact us using the details below and we will assist you with the return process.

1. Cancelling an Order / Change of Mind

For purchases made online, consumers generally have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

If you decide to cancel your purchase, please contact us within 14 days of receiving the goods.

After notifying us of your decision to cancel, the goods should be returned within the applicable return period.

The goods should be returned in a suitable condition, with reasonable care taken while they are in your possession. Where reasonably possible, please return the item with its original packaging, accessories, manuals and other items supplied with the product.

This does not affect your statutory consumer rights.

2. Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs or other information that helps us identify the problem.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights. Depending on the circumstances and applicable law, this may include repair, replacement, price reduction or refund.

You will not be required to pay return costs where the goods are faulty, defective, damaged on arrival, or incorrectly supplied and the applicable law requires us to cover those costs.

Please do not dispose of or return a damaged or faulty item before contacting us, as we may need information or photographs to assess the issue and arrange the appropriate return.

3. Change-of-Mind Return Costs

Where you are exercising a statutory cancellation right because you have simply changed your mind, you may be responsible for the direct cost of returning the goods, where permitted by applicable law and where this cost was disclosed before purchase.

If a product is being returned because it is faulty, defective, damaged or incorrectly supplied, the return arrangements will be handled in accordance with your statutory consumer rights.

4. Refunds

Once a valid cancellation or return has been accepted, we will process any refund due in accordance with applicable law.

Where a statutory cancellation right applies, refunds will normally include the standard delivery charge paid for the original delivery, subject to applicable legal rules. Any additional cost resulting from choosing a more expensive delivery option may not be refundable.

Refunds will normally be made using the original payment method unless otherwise agreed.

We may wait until the returned goods have been received, or until you provide evidence that they have been sent back, before issuing a refund where permitted by applicable law.

5. Condition of Returned Goods

Customers are entitled to handle goods as reasonably necessary to establish their nature, characteristics and functioning.

Where a customer has handled goods beyond what is reasonably necessary for this purpose, any reduction in value will be dealt with in accordance with applicable consumer law.

This does not affect your statutory rights in relation to faulty, defective or incorrectly supplied goods.

6. Products That Cannot Be Returned Under the Cancellation Right

Certain goods may be excluded from the statutory cancellation right where an applicable legal exception applies.

Examples can include certain personalised or custom-made products, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and certain digital content or services where the applicable legal requirements for an exception have been met.

Where a legal exception applies to a particular product, the relevant information will be provided before purchase.

7. How to Request a Return

To request a return or report a problem with an order, please contact:

www.electronix.ie 12 Saint Etchens Court Kinnegad, Co. Westmeath N91 KX60 Ireland

Reg. No.: 727634 Phone: +353 89 2111 043 Email: customer.service@electronix.ie

Please include your order number and briefly explain the reason for contacting us.

We will provide the appropriate return instructions and, where necessary, the return address for the particular product.

8. Supplier-Fulfilled Orders

Some products may be dispatched from our warehouse or directly through a fulfilment or supplier partner.

This does not change your statutory consumer rights. www.electronix.ie remains responsible for dealing with your order, return, refund and applicable consumer remedies in accordance with the law.

9. Your Statutory Consumer Rights

Nothing in this Returns & Refunds Policy limits, excludes or replaces any statutory consumer rights that apply to your purchase.

Where a provision of this policy conflicts with mandatory consumer protection legislation, the applicable statutory rights will take precedence.

If you have any questions about a return, refund, faulty item or cancellation, please contact our customer service team using the details above.